In this section
At The Royal Children’s Hospital we recognise that parents and carers know their child best, and oneTEAM encourages parents, carers and staff, to work together as one team.
OneTEAM is a four-step process for you to make sure that your concerns are heard and acted upon.
This page is available in the following community languages:
We believe you know your child best. If at any time, you feel like your child is getting sicker or you’re worried about their condition, we want you to speak up.
You may need to ask a staff member to organise an interpreter. Wait times for an interpreter may vary.
If you are still worried go to STEP 2.
Ask to speak with the nurse in charge of the shift. If you are still worried go to STEP 3.
Give this card to a nurse.
A doctor will see your child within 30 minutes.
If you are still worried go to STEP 4.
A parent or carer can call a MET at any time:
Ask the operator to call a MET, provide your child’s room number, and ward name.
A team of nursing and medical staff will respond immediately.
Escalation of Care poster
Escalation of Care card