Locating the Specialist Clinics by car or on foot

Enter the hospital via the carpark entrance in Flemington Road.

Locating the Specialist Clinics via the hospital

If you enter the hospital through the main entrance in Flemington Road, turn right and go to the white lifts. Take the lift to the 1st floor, walk straight ahead towards the sign that says 'Specialist Clinics'. Go to Reception Desk D.

Public transport

To get to the hospital from the city, take tram 59 (Airport West) or tram 81 (Essendon Depot) from Elizabeth Street or tram 55 (West Coburg) from William Street. Tram stop 19 on Flemington Road is outside the corner of Gatehouse Street and Flemington Road. Tram and train tickets can be purchased from the RCH retail pharmacy, located in Main Street.

Parking

Enter from Entry 1 (left hand turn only) or Entry 2 (left and right hand turn) on Flemington Road. To gain entry, take a ticket from the ticket box at the boom gate and the gate will open. There are three levels of parking-B1, B2 and B3. Indicator boards will tell drivers when a level is full or how many vacant spots are available on each level. The car park is open 24 hours a day, seven days a week.

Disability parking
Limited parking bays are available on each level of the car park for those with an eligible disability parking permit which must be displayed at all times.

Motorbike parking
There are parks for motorbikes on each level of the car park.

More detailed information is available in the  Guide to the Royal Children's Hospital.

Making an appointment

To make an appointment to see a specialist, a referral from the child's doctor needs to be forwarded to the Community Child Health Specialist Clinic.

Forward a referral to the clinic via:

Fax: (03) 9345 5034

The clinic can also be contacted on (03) 9345 6180.

Please note, before making an appointment: 

You must have a referral from a doctor. Please note that a referral from your GP is valid for 12 months and a referral from a specialist is valid for three months. This must be forwarded to the clinic before an appointment can be made.

You will be asked if the child has a UR number (Unit Record Number) from The Royal Children's Hospital. If the child has attended The Royal Children's Hospital before, they will have a UR number. If the child has not attended The Royal Children's Hospital before, registration details will be completed at the first visit.

Once the referral has been received, the child's family will receive a letter in the mail inviting them to make an appointment time.

Repeat medication prescription requests

If your child is a regular patient of our CCCH clinics and the CCCH doctor has prescribed medication, usually the doctor will see your child to check how things are going before writing a repeat prescription. However, we know sometimes you may need to ask for a new prescription before you see the doctor again.

Please note: the CCCH doctors are not able to write repeat prescriptions for medications that were prescribed by other doctors looking after your child, including other paediatricians or your GP.

The easiest way to do this is through the RCH portal. If you need help signing up you can ask at the desk at your next appointment.

If you do not have access to the RCH portal, then please send an email with your request to sc.pod3@rch.org.au

The email needs to include:

• Your child’s name
• Their MRN (medical record number for RCH, usually 7 or 8 digits long)
• Their date of birth
• The CCCH doctor / clinic that they attend
• The name and dosing (how much and how often) of the medication that is running out
• Whether you want to:
  • collect the prescription in person from Desk D, or
  • have the prescription sent to a pharmacy directly (and if so, please include the name and contact details of the pharmacy)

Lots of our doctors are only in the clinic one day each week, so you will need to let us know at least two weeks before the medication runs out if you need a prescription written between appointments. The doctor will usually prescribe enough medication to last until the next scheduled appointment. 

Getting in touch between appointments

If your child is a regular patient of our CCCH clinics, sometimes you may have a concern or question that you want to pass on to the doctor before the next appointment. The best way to get in touch between appointments is to email sc.pod3@rch.org.au (including your child’s name, MRN, date of birth and the doctor who usually sees them). Most of our doctors work only one day per week in the clinic, and so it may be several weeks before they see your message. If you have an urgent concern about their condition, please see your child’s GP. Our clinics are not designed to offer urgent care.

Information for general practitioners

General Practitioners can visit The Royal Children's Hospital's  KidsConnect webpage for pre-referral guidelines, Clinical Practice Guidelines and parent information sheets. Pre-referral guidelines for Child Behaviour/ Mental Health/Developmental Concerns can be accessed from the  KidsConnect webpage.