Updating to the Medtronic Guardian™ 4 Transmitter and Sensor 

To update to the Medtronic Guardian™ 4 Transmitter and Sensor, we will request a new Starter Pack (new transmitter and sensors).

Guardian 4 Sensor insertion video - connecting to the Medtronic 780G insulin pump 

The transmitter and sensor are both new products with NDSS, so a Diabetes Nurse Educator will need to update your NDSS access authority. 

To complete the update, please email diabetes@rch.org.au with your child's NDSS number, Medicare number, full name as listed on NDSS and your home and postal address. These are all required to be confirmed when there is an update to NDSS authority. You will receive a confirmation email from NDSS and the Starter Pack will be sent to your home. 

See these instructions for swapping over to the new Guardian™ 4 Transmitter and Sensor 

Important points to highlight when changing to the Medtronic  Guardian™ 4 Transmitter and Sensor:

• Starter Packs will be shipped to your address registered on NDSS.
• When the change is made, you will not have access to Guardian™ 3 stock, make sure you have enough stock of Guardian™ 3 sensors while waiting for the Guardian™ 4 to be sent to you.

• When your Starter Pack arrives - Unpair Guardian™ 3 transmitter and Pair Guardian™ 4 transmitter to the MiniMed780G pump. Do not use any Guardian 3™ sensors or transmitters.​
• There is a 2 hour sensor warm up. 
  
• A blood glucose level (BGL) is required to start initial SmartGuard™ (No calibrations are required).
• Sensor changes are still every 7 days – the algorithm will only require a BGL if the sensor has been off for more than 4 hours. If it’s changed within 4 hours it will NOT require a BGL to initiate SmartGuard™ again.
• Transmitter has a 12 month warranty and sensors can be ordered via NDSS local pharmacy after the initial pack has been started.
• Any faulty equipment (sensor or transmitter) please contact Medtronic customer service for replacements.

MiniMed 770G to MiniMed 780G Software Upgrade

If you have, or have access to a compatible phone as listed here.

Please follow the next steps as outlined below.

Note a compatible device is only required for the duration of the upgrade, and is not required for the normal operation of the MiniMed 780G pump or system. Therefore, if you do not have a device as listed, you can use a friends or family device if they have one that is compatible. If you do not have access to a compatible smartphone, or you feel that you would prefer to meet with a Medtronic Representative to perform the upgrade with you, please indicate this in the order form.

How will it work

Key things to note:

• You will need to take 3 x online training modules, and pass a knowledge check

o 2 x What’s New MiniMed 780G vs MiniMed 770G

o 1 x Software Upgrade Process

• You will need to obtain permission from your Diabetes Education Team for this software upgrade.
• You will need x 2 consultation with your Diabetes Education Team as part of the preupgrade training.
• You will need access to a compatible smartphone to perform the software upgrade.
• The upgrade process will take up to 2 hours to complete, and requires internet access.
  

1. Complete online training modules Please find the below link to your online training modules

Online training modules

Your sign-on is your email address, and the password is mylearning.

You will be asked to change your password when you log in for the first time.

Please complete the training, take the knowledge check, and save the completed certificate ready for submission to us.

2. Complete information form

Please download the Healthcare Professional Order Form and the information form for you to complete. 

3. Please send us back the following 3 items to diabetes@rch.org.au

Once we have received all the completed paperwork, we will organise an initial appointment with a Diabetes Educator to discuss the changes and go through and complete the Healthcare Professional Order Form.

Upon competition of consult, the Diabetes Team will process the paperwork with Medtronic.

This can take up to 10 working days. Medtronic will let you know when your software update is ready. 

4. Follow up

A follow up appointment will be a 3 weeks telehealth pump review post upgrade of software to assist with pump fine tuning and dose adjustments.

In the meantime, if you have any questions, please reach out to one of our team by calling 93456661 or emailing diabetes@rch.org.au

Tandem T:slim Basal IQ (BIQ) to Control IQ (CIQ) Software Upgrade

The new software update includes Control-IQ technology which is an advanced hybrid closed-loop technology.

With the help of glucose readings from Dexcom G6 continuous glucose monitoring (sold separately), Control-IQ technology helps prevent highs and lows to ultimately increase time in range (3.9 - 10.0 mmol/L).

How will it work:

Key things to note:

• You will need to complete online training modules
• You will need to obtain permission from your Diabetes Education Team for this software upgrade.
• You will need x 2 consultation with your Diabetes Education Team as part of the pre-upgrade training.
• You will need access to a computer or laptop to perform the software upgrade.
• The upgrade process requires insulin pump + CGM, Tandem Micro USB cable, internet access.
• This software update cannot be reversed

1. Complete online training modules

Complete the training module, which can be accessed via the link below. Upon finishing, you will receive a certificate

2. Complete information form

You will also need to complete the Software Update Form. This form requires your Diabetes Team's signature.

3. Please send us back the following 2 items to diabetes@rch.org.au

Once we have received all the completed paperwork, we will organise an initial phone consult appointment with a Diabetes Educator to run through the software changes.

Upon completion of phone consult, Diabetes Team will process the paperwork with AMSL. This can take up to 10 working days. AMSL will let you know when your software update is ready.

4. Follow Up

A follow up appointment will be a 3 weeks telehealth pump review post upgrade of software to assist with pump fine tuning and dose adjustments.

In the meantime, if you have any questions, please reach out to one of our team by calling 93456661 or emailing diabetes@rch.org.au