The Family Services  Department aims to improve the hospital experience for our patients, families, carers and friends by providing five, family-centred services backed by a team of dedicated staff and volunteers.

The RCH Volunteer service

Volunteers play a vital role throughout The Royal Children's Hospital (RCH), providing families with respite, playing with patients and their siblings and assisting staff with a range of administrative and other duties. Family Services staff facilitate the Volunteer Service by coordinating the recruitment, training and rostering of hospital volunteers. 

The Family Hub

The Family Hub is a home away from home for families and visitors, offering a comfortable lounge area, kitchen facilities and a fully-equipped business centre. It is also where families can book a free ticket to the Hoyts Beanbag Cinema, make an appointment with a Centrelink representative or financial or legal advisor, grab some emergency clothing or a toothbrush.

Main Street Reception

Our friendly and knowledgeable Main Street Reception staff, located at the ground floor entry, are usually the first point of call for families and visitors who require assistance with hospital enquiries.

The HOYTS Bean Bag Cinema

The free Hoyts Beanbag Cinema screens recent release G or PG-rated films on weekdays for inpatients, outpatients (with an appointment on the same day), their siblings, parents or carers.

The Book Bunker 

The Scholastic Book Bunker is a children’s library within the RCH that can be used by patients, their siblings and families.