The Royal Children's Hospital Melbourne

Telehealth

Troubleshooting

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Guides

Devices and operating systems

Device Type	Devices	Minimum Requirement	Operating System
Windows computer	Computer	2GHz dual-core, i5 processor, 3GB of RAM	Microsoft Windows 7 or later
Apple computer (iMac, Mac Pro, Mac Mini, MacBook, MacBook Air, or MacBook Pro)	iMac, Mac Pro, Mac Mini, MacBook, MacBook Air, MacBook Pro	2GHz dual-core, i5 processor, 3GB of RAM	MacOS 10.12 (Sierra) or later
Android smartphone or tablet - less than two years old, with a front facing camera	Smartphone, Tablet	Android 5.1 or later	Android 5.1 or later
Apple iPhone or iPad	iPhone 5S or later, iPad Air or later, iPad Mini 2 or later, iPad Pro	iOS 12 or later	iOS 12 or later

Web browser requirements

Web browser	Operating System
Google Chrome - Version 80+	Windows, Android, MacOS
Apple Safari - Version 12+	MacOS, iOS (note: MacOS is optimised using the Chrome browser in Video Call)
Firefox - Version 75+	Windows, Android
Microsoft Edge - Version 80+	Windows, MacOS (note: MacOS is optimised using the Chrome browser in Video Call)
Microsoft Edge - Version 44+	Android

Check what version of browser you are using by going to What Is My Browser.

Internet connection requirements

Latency (ping)	Recommended less than 150 milliseconds
Download speed	Minimum 0.8 megabits per second / Recommended 1.1 megabits per second or better
Upload speed	Minimum 0.25 megabits per second / Recommended 0.7 megabits per second or better

Test your internet speed and latency at Speedtest.net

Translated patient information flyers

healthdirect Video Call and All Graduates Interpreting and Translating services have provided translated healthdirect Video Call patient information flyers in the following languages:

The Royal Children's Hospital Melbourne

Telehealth

Troubleshooting

Troubleshooting

Guides

Devices and operating systems

Web browser requirements

Internet connection requirements

Translated patient information flyers

Telehealth resources and links